Return Policy

At the store

Within 30 days of purchase, we will be happy to offer an exchange or a credit note (but no refund) for an item you are not satisfied with, under certain conditions:

  • The original invoice must be presented.
  • The item must not have been worn, used, damaged or washed. It must be clean, odorless and without animal hair.
  • The item is still in its original packaging and the labels are still attached to it.

Unfortunately, we cannot accept any returns on clearance items, used items, underwear, socks and airsoft items. Gift cards are also final sales. Shipping costs, if any, are not reimbursed.

Upon return, your name and phone number are required.

If a refund is authorized, it must be made on the method of payment of the initial invoice.

In the event of a manufacturing defect, we refer to the manufacturer's warranty policy and we will be happy to assist you in the warranty process.

 

Postal orders

Within 30 days of receiving the package, you can return one or more items using the postage-paid label that comes with the package. The product will be refunded after reception if the following conditions are met:

  • The item must not have been worn, used, damaged or washed. It must be clean, odorless and without animal hair.
  • The item is still in its original packaging and the labels are still attached to it.

If the item does not meet these conditions, it will be returned to you at your expense.

We cannot accept returns on clearance items, used items, underwear, socks, batteries, fuel and airsoft items.

If a refund is authorized, it will be made on the method of payment of the initial invoice. There may be a delay in processing the refund.

In the event of a manufacturing defect, we refer to the manufacturer's warranty policy and we will be happy to assist you in the warranty process.

It is your responsibility to contact us (1-877-293-4525 / [email protected]) before returning a product to expedite the processing of the return. You must also ensure that the packaging is compliant and secure.

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